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May 24

A Freakin’ Public Service Warning!

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This girl got fooled, hoodwinked and tricked!  I’m not too proud to tell you too, so that what happened to me doesn’t happen to you!

Most companies these days don’t want to support their products; that’s why they contract phone calls out to untrained representatives in India or to companies like Arise Virtual Solutions rather than train people to handle them properly.

But they’d rather you not even get to talk to a poor substitute, so they hide their phone numbers.  You’re often stuck rummaging through support databases of useless outdated files, contacting online chat or sending an email.

If you’re like me though, you really do want a live person, so I had always found that the best way to find that secret company support phone number was to Google something like “Netgear phone support” to get a phone number.

However, turns out that’s a dangerous thing to do, as today’s Blog illustrates!

We already know that Google suspends websites that do advertising for them at the drop of a hat, and steals all the money earned.  However, Google doesn’t care about kicking off fraudulent advertisers who use Google advertising to impersonate the company you are looking to contact.  Google a company and instead of giving you the correct number, you get hit by a barrage of ads with toll free numbers to scammers instead of the real company support line!

So guess what happened to me when I Googled “Netgear phone number” earlier this week?  I reached con-artists pretending to be Netgear support!  They had an automated hold system and phone tree and really played the part.  I even had to wait on hold for a few minutes.

After the imposter Netgear representative connected remotely to my computer he found “backend server viruses and corruption in my network connectivity files.”  In other words, Gobbledygook.

However, the guy put on an impressive light show and I showed me diagnostics proving that my computer was all fucked up.  (It was all phony, of course.)   I suggested I could do a system restore and he became firm and insisted I need a Certified Network Engineer to fix my problem.  He said those “backend server viruses could come back!”

Then he connected me to a “verified 3rd party provider that might incur a fee.”  And of course, that guy wanted my credit card to bill me for God-only-knows how much and  to install God-only-knows how many viruses and spyware.

I disconnected from them, system restored the PC and then virus checked.  When I spoke to the real Netgear, I determined my problem on that (very old) PC was that it needed a lower security setting to connect with the router.  And then everything worked fine.

I’m a pretty savvy Bitch, but what got me here, was that I thought I was talking to Netgear, because I thought I’d called them.  And also the setup man spent almost an hour with me before connecting me over to his partner for the kill.

But the bottom line is that you really do need to go to a company’s website or another trusted source for phone numbers and NOT trust that what you’re going to see on Google.

2 comments

  1. Ken Jackowitz

    I must say that your posts while trying to be whimsical and prove a point, don’t necessarily provide clear information. If you plan on calling out companies, i suggest you do so by discussing the companies that are providing service. Arise does NOT provide service for Google.

    For those clients that have engaged our active pool of over 25,000 work-from-home professionals, we do not let anyone provide service on behalf of our clients until they pass multiple background checks/assessments/and client approved certification. In addition, if any of the client support professionals fail to achieve client performance metrics, they are no longer able to provide service for the client.

    One other point, recognizing that so many companies over the last 10 years made decisions to off-shore customer service to countries including India and the Philippines, I am proud to be leading the work from home teams that represent on-shore jobs that are readily available and provide an option of flexibility for those people that desire to manage their work/life balance. To learn more about Arise please click here: http://partner.arise.com/media/4125/independent_business_guide.pdf

    1. readthisshit

      To clarify, Arise has nothing to do with Google. My comments about Arise were in relation to the two types of poor call handling today: contract work from home agents and call centers in India.

      My mention of Google was to point out that they don’t seem to do any vetting on the ads that they allow, and as a result you can’t trust Google searches for phone number look-ups.

      Ken, I appreciate that you took the time to respond, and I would request that you qualify what you meant when you wrote, ” I am proud to be leading the work from home teams that represent on-shore jobs.” This seems in conflict with when you previously wrote, “Arise doesn’t ‘hire’ or ‘fire’. We contract via statements of work.”

      http://readthisshit.com/arise-virtual-solutions/#comment-499

      I have seen Arise brag that they offer American jobs, yet I continue to hear about agents who are working for less than minimum wage and with no employment benefits. The Arise answer to that is that these aren’t jobs, they are “business opportunities.”

      Would you please explain to me how you (and Arise) reconcile your claim that these are “jobs” when you want to take credit for them, but then turn around and say that agents are only participating in “business opportunities” when you want to pay below minimum wage and deny them any benefits?

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