Here’s a quick summary for you, because if you’re still trying to sell items on Ebay you’re probably too stupid to handle more than that! (The typical Ebay sugar-coated-spun-email follows in Shit brown below, but of course all the details are buried in the actual 5000 page user agreement.)
In a nutshell:
You can choose to opt out of Ebay’s return program that always finds for Scamming “Buyers” (but sometimes requires a return), but if you do so, the Crook automatically keeps the item(s) but doesn’t have to return anything. “Opting out” means they get the money plus don’t even have to ship an empty box back.
The deadline for a Scammer to file a claim has been removed, and they can now do one forever.
When Ebay wants to steal money, the new User Agreement allows them to pull it from a sucker’s credit card or bank account instead of taking the Ebay or Paypal account negative. So the first clue a seller may get to tip them off that they’ve been scammed on Ebay is that their bank account is empty!
And finally, Ebay may choose to never display someone’s listings to anyone, during any search, and you agree to it. That means someone can specifically search for you or the item you’re selling and Ebay may choose never to show it.
Being a Buyer there isn’t much better. You often deal with rude, unprofessional sellers, get slow shipping, and used garbage when things are represented as new.
The Ebay brand had so much promise in the 90′s, but Meg Whitman and John Donahoe stole all the money and sold it out.
Key updates to the eBay User Agreement:
- Simplification. We rewrote the User Agreement to make it more clear and understandable.
- Updates to the Buyer Protection provision. We simplified the Buyer Protection provision in the User Agreement to make it more clear and understandable. This coincides with the simplification of the separate Buyer Protection policy.
- Provision regarding hassle-free managed returns. We added a provision describing the eBay returns process, which simplifies returns for our buyers and sellers. We may automatically apply the eBay returns process to listings where returns are accepted. Sellers may remove the eBay returns process from their listings by adjusting their account settings within My eBay. Initially this change will only apply when a new seller account is opened.
- Provision regarding intellectual property rights. We added a provision in which users promise that the content they give us, or its use, will not infringe on any intellectual property rights.
- Updates to listing conditions. To further create a marketplace where buyers find what they want and drive positive user experience, we updated the provision regarding listing conditions to recognize that the appearance and placement of listings in search and browse results will depend on a variety of factors. So, in some situations a listing may not appear in some search and browse results regardless of sort order.
- Updates relating to our disclosure of your personal information. We updated the provision regarding information sharing with financial institutional partners of eBay’s corporate family.
- Provision regarding cookies. We updated the provision regarding cookies, web beacons, local storage, and similar technology. This coincides with updates to provide further clarity about our use of such technologies in the separate cookies policy.
Key updates to the eBay Buyer Protection Policy:
- Simplification. We rewrote our Buyer Protection Policy to make it more clear and understandable.
- Resolution of item not as described cases. We updated the policy to clarify that we carefully weigh all the information provided in cases where a buyer claims that the item delivered is not as described in the listing. If we can’t determine from the information we have that the item matches or doesn’t match the listing description, we generally ask the buyer to return the item to the seller and will ask the seller to refund the buyer. In addition, we updated the policy to reflect that, if as a seller, you choose not to engage with the eBay Buyer Protection process on an item not as described case, we may seek to carry out a reimbursement from you without asking the buyer to return the item to you.
- Case window extension. We updated the policy to reflect that we reserve the right to extend the period that buyers are eligible to open an eBay Buyer Protection case during which sellers are responsible for resolving such cases (e.g., national emergency, national holidays, and governmental acts). When applicable, this will be communicated via the announcements section of eBay.com. In addition, we will soon update the timeline for opening a case to 30 days after the estimated delivery date. We calculate the estimated delivery date based on the shipping service used and the shipping address. In the absence of information about shipping service, we will estimate delivery date based on average delivery times for each location. We will notify buyers and sellers when this change goes into effect by posting an announcement on eBay.com.
See Frequently Asked Questions for more information about these updates.
Thank you for being a part of the eBay Community.
The eBay Team