This girl got fooled, hoodwinked and tricked! I’m not too proud to tell you too, so that what happened to me doesn’t happen to you!
Most companies these days don’t want to support their products; that’s why they contract phone calls out to untrained representatives in India or to companies like Arise Virtual Solutions rather than train people to handle them properly.
But they’d rather you not even get to talk to a poor substitute, so they hide their phone numbers. You’re often stuck rummaging through support databases of useless outdated files, contacting online chat or sending an email.
If you’re like me though, you really do want a live person, so I had always found that the best way to find that secret company support phone number was to Google something like “Netgear phone support” to get a phone number.
However, turns out that’s a dangerous thing to do, as today’s Blog illustrates!
We already know that Google suspends websites that do advertising for them at the drop of a hat, and steals all the money earned. However, Google doesn’t care about kicking off fraudulent advertisers who use Google advertising to impersonate the company you are looking to contact. Google a company and instead of giving you the correct number, you get hit by a barrage of ads with toll free numbers to scammers instead of the real company support line!
So guess what happened to me when I Googled “Netgear phone number” earlier this week? I reached con-artists pretending to be Netgear support! They had an automated hold system and phone tree and really played the part. I even had to wait on hold for a few minutes.
After the imposter Netgear representative connected remotely to my computer he found “backend server viruses and corruption in my network connectivity files.” In other words, Gobbledygook.
However, the guy put on an impressive light show and I showed me diagnostics proving that my computer was all fucked up. (It was all phony, of course.) I suggested I could do a system restore and he became firm and insisted I need a Certified Network Engineer to fix my problem. He said those “backend server viruses could come back!”
Then he connected me to a “verified 3rd party provider that might incur a fee.” And of course, that guy wanted my credit card to bill me for God-only-knows how much and to install God-only-knows how many viruses and spyware.
I disconnected from them, system restored the PC and then virus checked. When I spoke to the real Netgear, I determined my problem on that (very old) PC was that it needed a lower security setting to connect with the router. And then everything worked fine.
I’m a pretty savvy Bitch, but what got me here, was that I thought I was talking to Netgear, because I thought I’d called them. And also the setup man spent almost an hour with me before connecting me over to his partner for the kill.
But the bottom line is that you really do need to go to a company’s website or another trusted source for phone numbers and NOT trust that what you’re going to see on Google.